Navigate Cisco Unified Communications with clarity
UC Navigator transforms complex Cisco Unified Communications data into clear, actionable information. It gives technical teams, reception staff and business managers an easy way to monitor call activity, investigate individual calls, identify service problems and understand how their communications system is being used.
Everything your team needs
From real-time monitoring to deep call investigation — UC Navigator gives every stakeholder the right view.
Real-Time Operational Dashboard
Monitor the metrics that matter through a clear, easy-to-use dashboard:
- Current and recent call activity
- Inbound and outbound call volume
- Answered and abandoned calls
- Average speed to answer
- Call duration and response trends
- Reception and call-center performance
- Disconnect and service-impact indicators
Find Any Call in Seconds
Search by either the calling party or called party number and quickly review every matching call. Search results include:
- Date and time
- Calling and called numbers
- Inbound or outbound direction
- Queue and final destination
- Ring and talk duration
- Answered, abandoned or disconnected status
- Final call-routing result
Scheduled Usage Reports
Automatically deliver weekly or monthly reports to managers and stakeholders. Reports can summarize:
- Call volume and usage
- Answer and abandonment rates
- Reception and queue performance
- Average response and talk times
- Disconnect trends
- Week-over-week or month-over-month changes
Abandon and Disconnect Alerts
Receive timely notifications when important call events occur. UC Navigator can identify abandoned calls, unexpected disconnects and unusual increases in call failures—helping your team respond before isolated incidents become persistent service problems.
Automated Call-Flow Analysis
UC Navigator converts complex Cisco UC routing configurations into clear visual call-flow diagrams. Teams can quickly see where a call enters the system, which phones or groups ring, how long each step lasts, and where unanswered calls are ultimately directed.
- Understand complicated routing without manually tracing CallManager configurations
- Verify ring groups, timeouts, hold treatments, transfers and voicemail destinations
- Identify routing mistakes, unexpected delays and potential caller-experience problems
- Troubleshoot missed, abandoned or incorrectly routed calls more quickly
- Maintain accurate documentation as call-handling requirements change
- Give technical and nontechnical stakeholders a shared view of how important business calls are handled
AI-Powered Communications Intelligence
UC Navigator establishes normal call and usage patterns and highlights activity that deserves attention, including:
- Unusual increases or decreases in call volume
- Abnormal abandonment or disconnect rates
- Unexpected changes in calling behavior
- Emerging usage and performance trends
- Potential service issues hidden within thousands of call records
Built to Expand
UC Navigator provides a foundation for additional Cisco Unified Communications capabilities, including call-flow analysis, internal call analytics, proactive alerting, routing visualization and other tools that make complex CallManager environments easier to understand and manage.
Simple to Use. Easy to Understand. Built for Cisco UC.
From real-time operational monitoring to historical call investigation, scheduled reporting and proactive intelligence, UC Navigator provides a clearer view of every call.
Ready to Navigate Your Cisco UC Environment?
Contact your Cisco Unified Communications provider to schedule a personalized UC Navigator demonstration or email [email protected]. Your provider can evaluate your environment, identify the reporting and analytics capabilities that fit your organization, and prepare a customized system recommendation and quote.